Business Resilience byNEED.EXPERT
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Service line 01 — Advice and interim leadership

Management & Consulting

Risk management, business continuity and crisis management: we advise senior management and, where needed, take on interim leadership.

The three disciplines

Risk management reduces the likelihood of an incident, business continuity management keeps operations able to act, and crisis management takes the lead when the exceptional happens.

01 Risk management Identifying hazards · Risk register · Assessment and treatment & more 02 Business continuity management Business impact analysis · Recovery objectives · Contingency strategies & more 03 Crisis management Deciding under uncertainty · Crisis team · Communication & more
Risk management or business continuity? Risk management and business continuity management are often lumped together. They differ in everything that matters: timing, objective and method.

Risk management

  • Preventive: aims to stop the event from happening
  • Targets likelihood and extent of damage
  • Looks ahead, across the whole company
  • Covers strategic, operational, financial, regulatory and reputational risks
  • Works with models and probabilities

Business continuity management

  • Reactive: takes effect once the event has occurred
  • Targets recovery and maximum tolerable downtime
  • Looks at the moment of disruption, along critical processes
  • Covers the processes without which operations stop
  • Works with impacts, not probabilities

The dividing line is responsibility. In management, we take on the position — with budget, authority and accountability for results. In consulting, we support senior management with analysis, concepts and decision papers. Responsibility stays where it is.

Management — interim leadership

  • Interim managing director
  • Division and department management
  • Commercial management, procurement, finance and controlling
  • Technical management and facility management
  • Operations and IT management

Consulting — advisory

  • Business continuity management
  • Risk and opportunity management
  • Crisis management and crisis teams
  • Change and transformation
  • AI adoption and digitalisation
  • Process optimisation and restructuring
Typical situations What companies bring us in for.
  • A management position is vacant
  • Turnaround and stabilisation
  • Integration after an acquisition
  • Setting up a new unit
  • A project without accountable leadership
  • New obligations under NIS2 or the KRITIS-Dachgesetz
Who is responsible Guido Purtak, Associate Partner · Head of Business Resilience
Portrait of Guido Purtak, Associate Partner · Head of Business Resilience

More than 25 years in services and real estate, since 2016 as an interim manager and consultant: from operational management to interim managing director.

Since 2022NEED.EXPERT: business development, now also head of the Business Resilience division
2016 – 2022GPSC — Global Protection Service Consulting UG: interim manager and consultant for security, safety, BCM and facility-related services
2014 – 2016KÖTTER Services, Berlin region: managing director, overall responsibility for integrated facility and security services
2007 – 2014WISAG Sicherheit & Service Berlin-Brandenburg: managing director, building and leading the regional organisation
2005 – 2007ISS Facility Services Germany: branch manager responsible for the region’s bundled facility management business

The other service line

02 Safety & Security Protection concepts · Security management · Physical penetration testing & more

Contact

Initial call: Management & Consulting

Thirty minutes on the starting point, the timeframe and whether advisory or interim leadership is the right approach.